Policies
Sirius Dog Star Grooming and Healing Cancellation Policy
STRICT AND ENFORCED CANCELLATION POLICY
For cancellations that are less than 72-hours but more than 48-hours prior to your scheduled appointment there will be a $60 cancellation fee. For cancellations that are 48-hours or less prior to your scheduled appointment your will be charged the FULL cost of grooming.
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Aggressive Behavior
Clients must disclose any previous dangerous behavior exhibited by their pet. Depending on the severity of the dangerous behavior we may be required to use restraints such as an e-collar to perform grooming services and ensure the safety of myself and the pet parent. For the benefit of both the pet and me, I will not continue working, or may skip stressful procedures, if your pet’s behavior is compromising his safety and/or that of me. I may refer you to your veterinarian for a sedative. Aggressive behavior which results in a bite or other injury to the groomer, will be reported to the animal control agency of the county where the grooming was performed, in accordance with the requirements of Tennessee law.
Use of Sedatives
I do not practice veterinary medicine and cannot legally administer sedatives or drugs as an aid to grooming. I do realize that there are some situations where a veterinarian may prescribe something to be administered by the client prior to grooming services. As I have no control over the use of sedatives or drugs I do not administer, Sirius Dog Star Grooming and Healing assumes no liability for adverse reactions to these medications.
Veterinary Care
I make every effort to ensure your pet’s grooming is pleasant and safe, however, if your pet becomes ill or if the services of a veterinarian are required, you hereby give me permission to obtain treatment if you are not available to do so and agree to pay for all expenses.
Vet Talk
I am certified and trained in pet grooming only and will not practice or discuss veterinarian medicine or treatment of any kind with the client. If I find a spot, rash, wound, cut, lump, bump, or if the pet ears does not look healthy, I will communicate to the client as soon as possible and advise to visit the vet to be checked and/or diagnosed. The grooming may be affected or rescheduled if I encounter any of the above-mentioned issues.
Senior Pets & Pets with Health Problems
Once your pet becomes elderly or if they suffer from a health condition, they may not be able to tolerate a lengthy grooming procedure. For their comfort and safety, they will be groomed for cleanliness and comfort, in simple styles.
Mat & Pelt Removal
While I am extremely careful when removing excessively matted or pelted coats there is a risk of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Removal of the matting may also reveal skin irritations caused by moisture trapped near the pet’s skin allowing mold, fungus, or bacterial growth. I may also find V-shaped cuts, where owners have tried to remove the mats themselves with scissors.
The aftereffects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and in rare instances failure of hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied or be kept out of the sun until the hair grows in sufficiently to the protect the skin.
I will only shave down your pet with your consent.
There will be an additional charge for this service, depending on the severity, because of the extra time required to slowly and carefully get under the pet’s mats.
As the owner, you are responsible for the condition of your pet’s coat and may not hold us responsible in the event of adverse effects of mat removal.
Grooming Accidents
Working on live animals, there is always the possibility an accident could occur, especially when the pet is moving around, being wiggly, or just fighting the groomer because they don’t like or are scared of the grooming process. We know grooming equipment is sharp, even though we use extreme caution and care in all situations, potential incidents could occur during a groom session. Some examples of grooming incidents are as follows:
Cuts with the clipper blade while shaving tight mats off.
Scissor nicks while the pet is not being still on the table for the groomer.
Scratches which could happen to a hyper or wiggly pet that keeps trying to jump off the table or tub.
Quicking of neglected nails when trying to clip really short and gets cut too short, exposing the vein in the pet nails (quick)
Brush burns that occur when we try brushing mats out.
Hematomas that could occur either during or even after shaving close mats, especially around the ears.
Every effort will be made to ensure the pet is groomed as safely as possible but an excited, scared, nervous or anxious pet can be dangerous to work on. I do my best to perform the grooms as cautious, safe, and humanely as possible. It is up to my discretion on whether a dog is safe to groom. I will notify the pet owner if the pet is being uncooperative and/or not safe to perform the groom. Sirius Dog Star Grooming and Healing and I, cannot be held liable in the event of any grooming accident due to behavior or bad condition such as matting, neglected coat, or skin condition, etc.